These Terms of Service ("Terms") govern your access to and use of ProductWrap AI ("we", "us") and the purchase of our digital AI photoshoot generation services. By placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy, and our Acceptable Use Policy.
The service
ProductWrap AI generates styled product visuals from photos and settings you provide. Output quality depends on your reference photos and selections. We do not guarantee marketplace approval or specific commercial outcomes.
Generative AI limitations
Our service uses generative artificial intelligence. AI output is probabilistic and may not match your expectations, brief, or reference photos in every detail. Results can vary between runs and may include visual artifacts such as distorted packaging, incorrect labels, unrealistic lighting, unintended background elements, or other imperfections.
Generated images adapt scene, styling, and composition around your product — they are creative interpretations, not guaranteed photographic reproductions. You are responsible for reviewing outputs before publishing or using them commercially. Subjective dissatisfaction with AI quality, style, or creative direction is not a defect in the service and is not grounds for a refund once delivery has begun, as described in our Refund Policy.
Your content and your responsibility
You are solely responsible for all content you upload, settings you choose, and how you use generated images ("your input" and "your use"). You must own or have all necessary rights, licenses, and permissions for your input, including photos, product depictions, brand elements, and any personal data you include.
You must not use the service to infringe intellectual property, privacy, publicity, or other rights of third parties, or to generate or distribute unlawful, misleading, or harmful content. You represent that your input and intended use comply with applicable law and platform rules. See our Acceptable Use Policy for prohibited uses.
You grant us a limited license to process your content solely to provide the service. We do not monitor every upload or output for legal compliance and do not endorse your use of generated images. To the fullest extent permitted by law, you agree to indemnify and hold us harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your input, your use of generated images, or your breach of these Terms — except where caused by our intentional misconduct or where liability cannot be limited under mandatory consumer law.
Payment and pricing
Prices are shown in euros (EUR) and are final consumer prices that already include VAT where applicable. One-time package fees are charged at checkout through Stripe. No additional VAT is added on top of the displayed price. Business customers may optionally provide a VAT identification number at checkout; we store that information for accounting review and do not automatically apply reverse charge or recalculate the price.
You authorize us and our payment processor to charge the exact total amount displayed at checkout. Stripe payment receipts confirm payment and are not accountant-issued tax invoices. All sales are final except as described in our Refund Policy.
License to generated images
Upon successful payment and delivery, we grant you a non-exclusive, worldwide license to use the generated images for your own commercial and personal purposes, subject to these Terms and your rights in any underlying product depicted. We retain all rights in our software, models, prompts, and branding.
Digital delivery
Our service is delivered digitally. By completing checkout you may expressly consent to immediate performance of the service. Once generation begins, statutory withdrawal rights may be lost as described at checkout and in applicable consumer law.
Content storage and retention
Generated images and reference uploads for each order are stored in your account for 90 days from the date delivery is completed. After that period, we automatically delete those files from our systems. Your license to images you have already downloaded continues after deletion. We recommend downloading your results before the expiration date shown in My Projects.
Disclaimers and limitation of liability
The service is provided "as is" to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent allowed by applicable law, our total liability for any claim arising from an order is limited to the amount you paid for that order.
Suspension and termination
We may suspend or terminate access if you violate these Terms or our Acceptable Use Policy, or if required by law. You may stop using the service at any time. Account deletion is available in account settings and removes personal data as described in our Privacy Policy.
Governing law
These Terms are governed by the laws of Spain, without regard to conflict-of-law rules. Courts in Spain shall have exclusive jurisdiction, except where mandatory consumer protection laws in your country of residence provide otherwise.
Company details
Tatiana Zhuchkova Carrer del Túria 40, puerta 10 46008 València, Valencia Spain Registration: Z1603681B (NIF, sole trader) VAT: ESZ1603681B
Further legal information is available on our Legal Notice page.
Contact
Questions, complaints, or legal notices about these Terms? Email support@productwrap.app.