ProductWrap AI sells digital image generation services delivered online. This Refund Policy explains when refunds may or may not be available. All refund requests and questions should be sent to support@productwrap.app.
Before generation starts
If you change your mind before we begin generating your images, contact us at support@productwrap.app as soon as possible with your order ID. If generation has not started, we will review your request in good faith and aim to respond within 5 business days. Approved refunds are processed to your original payment method via Stripe.
After generation begins
When you consent to immediate delivery at checkout, generation may start promptly after payment. Once the generation process has begun, the digital service is considered supplied and you may lose your statutory right of withdrawal under applicable EU/EEA consumer rules for digital content. Refunds are generally not available after generation has started, except where required by law.
AI output quality
We do not offer refunds because you are unhappy with the creative style, composition, or subjective quality of AI-generated images when the service was delivered as ordered. Generative AI can produce varied results and occasional visual imperfections; see our Terms of Service for limitations. Refunds based on personal taste, expectations, or minor AI artifacts are not available after delivery has begun.
Partial refunds
Because each order is a single digital package, partial refunds are uncommon. If only part of your order failed due to a verified technical issue on our side, we may offer a partial remedy or credit at our discretion after investigation.
Technical failures
If we fail to deliver your order due to a technical error on our side, contact support with your order ID. We will investigate and, where appropriate, re-run generation or offer a remedy consistent with applicable law.
Chargebacks and payment disputes
If you have a concern about a charge, please contact us first at support@productwrap.app so we can resolve it quickly. Initiating a chargeback through your bank without contacting us may delay resolution. Stripe handles payment disputes according to card network rules; we will provide relevant order and delivery evidence where permitted.
Contact
Refund questions and complaints: support@productwrap.app.